Privacy Policy
Last updated: April 1, 2026
This Privacy Policy explains how Dukan Com Shop ("we", "our", or "us") collects, uses, shares, and safeguards information when you visit https://dukancomshop.com or place an order with us. We are committed to protecting your privacy and handling your data with care and transparency.
1. Information we collect
We collect information you give us directly when you place an order, sign up for our newsletter, or contact us — including your name, billing and shipping address, email address, phone number, and order details. Payment card data is processed by our PCI-compliant payment provider and is never stored on our servers.
We also automatically collect technical information when you visit our site, including IP address, browser type, device information, referring URL, and pages visited, through cookies and similar technologies.
2. How we use your information
- To process and fulfill your orders and send order confirmations and tracking information.
- To respond to your customer service inquiries and provide support.
- To send you marketing communications about new products, promotions, and journal updates — only if you have opted in.
- To improve our website, products, and customer experience based on aggregated analytics.
- To prevent fraud, enforce our terms of service, and comply with our legal obligations.
3. Cookies & analytics
We use a small number of cookies to keep our shop running, remember your preferences, and understand how visitors use our site. You can review and manage your cookie preferences at any time on our Cookie Policy page or via your browser settings.
We use privacy-respecting analytics tools (such as Microsoft Clarity and Bing Webmaster) and may also use Microsoft Advertising and similar advertising platforms to measure the performance of our marketing campaigns.
4. Sharing your information
We never sell your personal information. We share data only with trusted service providers who help us operate the shop — including payment processors, shipping carriers, email service providers, and hosting partners — and only to the extent necessary to perform their services. These partners are bound by contract to protect your data.
We may disclose information when required by law, court order, or to protect our rights, customers, or property.
5. Your rights
Depending on your jurisdiction (including under the GDPR and CCPA), you have the right to:
- Access, correct, or delete your personal information.
- Object to or restrict our processing of your data.
- Withdraw consent for marketing communications at any time.
- Request a copy of your data in a portable format.
- Lodge a complaint with your local data protection authority.
To exercise any of these rights, please email us at contact@dukancomshop.com. We will respond within 30 days.
6. Data retention & security
We retain order records for as long as legally required (typically 7 years for tax purposes). Marketing data is retained until you unsubscribe. We use industry-standard security measures including SSL encryption, secure hosting, and limited employee access to protect your information.
7. Children's privacy
Our site is not directed to children under 13, and we do not knowingly collect personal information from children. If we learn that we have collected such information, we will delete it promptly.
8. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be communicated by email or a notice on our homepage.
9. Contact us
If you have questions about this Privacy Policy or our data practices, please reach out:
Dukan Com Shop
Attn: Stacey Brinch, Privacy Officer
11 Orris St, Melrose, MA 02176, USA
Email: contact@dukancomshop.com
Phone: +1 520-593-2059